After sales

Carevel After Sales Support

At Carevel, we believe that our commitment to quality extends beyond manufacturing. Our dedicated after sales services ensure that your medical equipment remains in peak condition, delivering reliable performance throughout its lifecycle. With a strong focus on customer satisfaction, we provide comprehensive maintenance, technical support, and training programs to support our valued customers.

Our After Sales Support Process

Step 1 : Customer Inquiry & Request Submission

We make it easy for customers to request assistance. So, if you need technical support, spare parts, or maintenance services, simply reach out via phone, email, or via filling Technical Support form. Once your request is received, a unique service reference number is generated for tracking and quick resolution.

Step 2: Technical Support & Remote Assistance

Our expert support team provides remote troubleshooting and technical guidance to resolve issues quickly. So, be its identifying spare parts, answering service queries, or assisting with warranty concerns, our team is always ready to help. If the issue cannot be resolved remotely, we promptly schedule an onsite service visit.

Step 3 : Onsite Repair & Maintenance Services

For issues requiring hands-on intervention, our highly skilled technicians provide onsite repairs and servicing. We prioritize quick response times to minimize downtime and ensure that your equipment functions at peak efficiency. Our team is dedicated to delivering the highest standards of service, ensuring uninterrupted care.

Step 4 : Preventive Maintenance & Annual Maintenance Contracts (AMC)

To enhance equipment lifespan and prevent unexpected breakdowns, we offer comprehensive
maintenance solutions, including:
● Standard AMC (Labour Only): Covers regular servicing, with spare parts billed separately.
● Comprehensive AMC: Includes both servicing and spare part replacements to ensure complete peace of mind.
● Scheduled Preventive Maintenance: Regular inspections, performance checks, and proactive replacements of critical components to keep your equipment in optimal condition.

Step 5 : Customer Training & Knowledge Support

We believe in empowering our customers. Our specialized onsite training sessions help hospital staff, biomedical engineers, and maintenance teams understand best practices for product usage troubleshooting techniques, and routine maintenance. This ensures better equipment handling and increased efficiency.

6. Follow-Up & Customer Feedback

Customer satisfaction is at the heart of our service. After every service request, we conduct a follow- up to ensure the issue is completely resolved. We also encourage feedback to continuously enhance our after sales experience and meet the evolving needs of our customers.

Need Assistance? Contact Us Today!

At Carevel, we are committed to delivering exceptional after sales support to keep your operations running smoothly. Guided by our motto, Care with Innovations, we ensure expert assistance, reliable repairs, and proactive maintenance solutions to help you deliver the best care. Get in touch with us today!