Privacy Policy
Effective Date: 01-jan-2025
At Carevel, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us through our website, services, and communications, including our WhatsApp Business platform.
1. Information We Collect
When you interact with Carevel through our website or WhatsApp, we may collect the following types of information:
a. Personal Information
- Name
- Contact details (email, phone number)
- Company or hospital name
- Designation
- Location details (city, state, country)
b. Usage Information
- Date and time of interaction
- Messages and communications (limited to service-related interactions)
- Clicks, preferences, or selections made on WhatsApp or our digital platforms
c. Device Information
- IP addres
- Device type and browser details (when using our website)
2. How We Use Your Information
We use your information to:
- Respond to your inquiries or service requests
- Provide product information and healthcare solutions
- Send relevant updates, alerts, or offers via WhatsApp or email
- Improve our services, support, and website
- Maintain records for internal compliance and auditing
3. Legal Basis for Processing
We process your personal data only when:
- You have provided consent (e.g., to receive WhatsApp updates)
- It is necessary to fulfill a contract or request (e.g., quotations, service inquiries)
- We are legally obliged to do so
- It is in our legitimate interest and does not override your privacy rights
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data with:
- Internal departments and service teams to process your request
- Trusted third-party service providers who assist in communication and service delivery (e.g., WhatsApp Business API provider)
- Legal authorities, if required by law or to protect our rights
5. Data Retention
- Your data is retained only for as long as necessary to fulfill the purpose for which it was collected, or to comply with applicable legal, tax, or regulatory obligations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate or incomplete data
- Request deletion of your data, subject to legal and operational requirements
- Withdraw consent for communications at any time
- To exercise these rights, please contact us at info@carevelglobal.com.
7. WhatsApp-Specific Practices
When you interact with us via WhatsApp:
- We follow WhatsApp’s Business Policy and guidelines
- We use your phone number and conversation history strictly for support and informational purposes
- You may opt-out of receiving WhatsApp communications anytime by replying STOP
8. Data Security
- Carevel implements stringent security measures to protect your information, including secure servers, restricted access, and compliance with ISO and other regulatory standards applicable to medical equipment and data handling.
9. Changes to This Policy
- We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Please review it regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact:
Carevel
📧 Email: info@carevelglobal.com
📞 Phone: +91 98004 03444